Shipping policy

  

DELIVERY POLICY

(Global Digital Subscription Service for SPICE Models)

1. Overview

This Delivery Policy applies to subscription-based access to SPICE models, downloadable engineering content, and related digital services (collectively, the “Service”) provided by Marutsu Elec Co., Ltd. (“Company,” “we,” “us,” or “our”).

Because the Service consists entirely of digital content, no physical shipment or postal delivery is provided.

All content is delivered electronically through the Service.

2. Delivery Method

Purchased subscription services and downloadable content are delivered through:

  • Customer account access;

  • secure download functionality; and/or

  • authorized digital access within the Service.

No physical media, printed materials, or hardware products will be shipped unless explicitly stated otherwise.

3. Timing of Delivery

Access to subscription services and downloadable SPICE model content generally becomes available after:

  • successful account registration; and

  • successful payment authorization (where applicable).

In most cases, digital content becomes available immediately after payment confirmation.

However, access may occasionally be delayed due to:

  • payment verification procedures;

  • account authentication requirements;

  • system maintenance;

  • technical issues;

  • cybersecurity or fraud-prevention measures; or

  • other operational reasons.

The Company does not guarantee uninterrupted or immediate access in all circumstances.

4. Download Availability

Downloaded content may be subject to:

  • subscription plan limitations;

  • monthly download limits;

  • account status;

  • technical compatibility;

  • licensing restrictions; and

  • service availability.

The Company reserves the right to modify, replace, suspend, or discontinue downloadable content at any time.

5. Customer Responsibility

Customers are responsible for ensuring they have:

  • a stable internet connection;

  • compatible software and hardware;

  • an appropriate system environment; and

  • necessary permissions to access downloadable content.

The Company shall not be responsible for delays or inability to access content caused by Customer-side technical environments or network conditions.

6. Failed Delivery or Access Issues

If purchased content cannot be accessed due to technical issues attributable to the Company, Customers should promptly contact the Company.

Where appropriate, the Company may:

  • restore download access;

  • provide corrective support;

  • extend subscription access; or

  • take other reasonable remedial actions.

Please refer to the Refund & Return Policy regarding refund eligibility.

7. Geographic Availability

The Service is intended for global access, subject to:

  • applicable laws and regulations;

  • export control restrictions;

  • sanctions programs;

  • licensing limitations; and

  • service availability by region.

The Company reserves the right to restrict or deny access in certain countries or jurisdictions where legally required.

8. Contact Information

For delivery-related inquiries, please contact:

Marutsu Elec Co., Ltd.
Information Management & Security Office

Business Hours: Weekdays, 9:00 a.m. – 6:00 p.m. (Japan Standard Time)

Email: marutsuelec@marutsu.co.jp