Privacy policy
(Global Digital Subscription Service for SPICE Models)
Marutsu Elec Co., Ltd. (“Company,” “we,” “us,” or “our”) respects your privacy and is committed to protecting personal information. This Privacy Policy explains how we collect, use, disclose, store, and protect personal information in connection with our SPICE model subscription service, website, downloadable content, and related services (collectively, the “Service”).
By accessing or using the Service, you acknowledge and agree to the practices described in this Privacy Policy.
1. Information We Collect
The Company may collect personal information directly from Customers, automatically through website usage, or from third-party service providers where permitted by law.
Collected information may include:
1.1 Account Information
When creating an account or subscribing to the Service, we may collect:
full name;
email address;
organization or company name;
country or region;
billing address;
telephone number (if provided);
account credentials; and
subscription details.
1.2 Payment Information
When purchasing subscriptions or paid content, payment-related information may be collected through third-party payment providers supported by Shopify.
Such information may include:
billing information;
payment status;
transaction history; and
subscription records.
Important:
The Company does not directly store complete credit card numbers or payment credentials.
Payment processing is handled by authorized third-party providers and may be subject to separate privacy policies and terms.
1.3 Service Usage Information
We may collect information regarding use of the Service, including:
download history;
subscription activity;
website browsing behavior;
login history;
technical support interactions;
IP address;
browser type;
operating system;
device information; and
referral source information.
1.4 Technical and Analytics Information
We may automatically collect technical information through:
cookies;
analytics tools;
diagnostic systems;
log files; and
similar technologies.
Such technologies may collect information regarding:
website usage;
customer preferences;
session activity;
pages visited;
time spent on the Service; and
interactions with downloadable content.
1.5 Inquiry and Support Information
When Customers contact us regarding:
technical support;
billing questions;
subscription inquiries; or
product-related matters,
we may collect personal information contained in communications, attachments, support tickets, or messages.
1.6 Employee and Recruitment Information
The Company may collect personal information relating to:
employees;
contractors; and
job applicants
for employment administration and recruitment purposes.
2. How We Use Personal Information
The Company uses personal information solely for legitimate business purposes, including:
2.1 Provision of Services
To:
register and manage accounts;
authenticate users;
process subscriptions and payments;
provide downloadable SPICE models;
manage subscription plans;
provide technical support; and
maintain service functionality.
2.2 Communications
To:
respond to inquiries;
send account notifications;
deliver billing notices;
communicate service-related information;
notify Customers regarding technical issues; and
provide customer support.
2.3 Marketing and Service Updates
To provide information regarding:
new SPICE models;
new services;
feature releases;
webinars;
newsletters;
educational content; and
promotional announcements.
Customers may opt out of marketing communications at any time.
2.4 Service Improvement
To:
improve downloadable content;
improve SPICE model quality;
enhance website functionality;
improve customer experience;
conduct analytics and statistical research; and
develop new products and services.
2.5 Legal and Security Purposes
To:
detect fraud;
prevent abuse;
protect intellectual property;
enforce these Terms of Service;
comply with legal obligations; and
maintain cybersecurity.
2.6 Legal Basis for Processing (For EEA Residents)
Where applicable under the General Data Protection Regulation (GDPR), the Company processes personal information based on one or more of the following legal grounds:
performance of a contract necessary to provide the Service;
the Company’s legitimate business interests, including service improvement, fraud prevention, and security;
compliance with legal obligations; and
Customer consent, where required by applicable law.
The Company processes personal information only to the extent reasonably necessary for legitimate business and operational purposes.
3. Sharing and Disclosure of Personal Information
The Company may disclose personal information only where reasonably necessary for business operations or legal compliance.
3.1 Service Providers and Business Partners
We may share personal information with:
payment processors;
hosting providers;
cloud service providers;
analytics providers;
authentication providers;
technical support vendors;
affiliated companies;
contractors; and
business partners.
Such parties may process personal information solely to support operation of the Service.
3.2 International Transfers
Personal information may be processed or transferred outside Japan, including to:
the United States;
member states of the European Union; and
other jurisdictions where our service providers operate.
The Company implements commercially reasonable safeguards to protect personal information during such transfers.
3.3 Legal Disclosure
The Company may disclose personal information where necessary:
to comply with laws or regulations;
in response to lawful governmental requests;
to protect rights, property, or safety;
to investigate fraud or misuse; or
to enforce legal claims.
3.4 Business Transfers
In the event of:
merger;
acquisition;
restructuring;
sale of assets; or
transfer of business operations,
personal information may be transferred as part of the applicable transaction.
4. Cookies and Tracking Technologies
4.1 Use of Cookies
The Service may use cookies and similar technologies to:
maintain login sessions;
improve website performance;
remember user preferences;
personalize experiences;
measure traffic; and
improve security.
4.2 Analytics Tools
The Company may use analytics services to better understand customer interactions with the Service.
These tools may collect:
device information;
browser information;
traffic data;
behavioral information; and
usage statistics.
The Service may use cookies and similar technologies in accordance with applicable laws. Where required by law, Customers will be provided with appropriate notice and consent options regarding cookies and tracking technologies.
4.3 Cookie Preferences
Customers may disable cookies through browser settings.
However, certain features of the Service may not function properly if cookies are disabled.
5. Data Retention
5.1 Retention Period
The Company retains personal information only for as long as reasonably necessary to:
provide the Service;
fulfill contractual obligations;
comply with legal and regulatory requirements;
resolve disputes;
enforce agreements; and
maintain legitimate business operations.
Retention periods may vary depending on:
subscription status;
account activity;
legal requirements; and
technical or operational necessity.
5.2 Account Deletion
Customers may request deletion of their account and associated personal information, subject to:
legal retention obligations;
fraud prevention requirements;
accounting and tax obligations; or
legitimate business needs.
Certain information may be retained where required by law or reasonably necessary for legal compliance.
6. Data Security Measures
6.1 Security Commitment
The Company implements commercially reasonable organizational, technical, physical, and administrative safeguards to protect personal information from:
unauthorized access;
disclosure;
loss;
misuse;
destruction; or
alteration.
6.2 Technical Safeguards
Security measures may include:
encrypted communications (SSL/TLS);
access controls;
authentication systems;
monitoring and logging;
cybersecurity protections; and
internal security management practices.
6.3 No Absolute Security Guarantee
Although the Company takes reasonable security measures, no internet-based transmission or storage system can be guaranteed to be completely secure.
Accordingly, the Company cannot guarantee absolute security of personal information.
7. Customer Rights
Subject to applicable laws and regulations, Customers may request:
access to personal information;
correction of inaccurate information;
deletion of personal information;
restriction of processing;
withdrawal of consent where applicable; or
suspension of certain uses of personal information.
The Company will respond to such requests within a reasonable timeframe and in accordance with applicable law.
7.1 Verification of Identity
To protect customer privacy and security, the Company may require identity verification before responding to requests relating to personal information.
8. Children’s Privacy
The Service is intended for users 18 years of age or older.
The Company does not knowingly collect personal information from individuals under the age of 18.
If we become aware that personal information of a minor has been collected without appropriate authorization, we may delete such information.
9. Third-Party Websites
The Service may contain links to third-party websites, services, or resources.
The Company is not responsible for:
privacy practices;
content;
security; or
policies
of third-party websites.
Customers are encouraged to review the privacy policies of external services separately.
10. Changes to This Privacy Policy
The Company reserves the right to amend or update this Privacy Policy at any time.
Updated versions shall become effective upon posting on the Website or Service.
Continued use of the Service after updates constitutes acceptance of the revised Privacy Policy.
11. Contact Information
For questions, requests, complaints, or inquiries regarding personal information or this Privacy Policy, please contact:
Marutsu Elec Co., Ltd.
Information Management & Security Office
Business Hours: Weekdays, 9:00 a.m. – 6:00 p.m. (Japan Standard Time)
Email: marutsuelec@marutsu.co.jp
TEL: +81-776-22-0264
FAX: +81-776-50-3502
12. Privacy Administrator
General Manager
Information Management & Security Office
Marutsu Elec Co., Ltd.